Customer Service Mission
At Voile we have an excellent reputation for a superior level of customer service. See Customer Comments
Rest assured we will do all we can to exceed your expectations. When calling Voile during normal business hours you will always get a real live and knowledgeable person by the 2nd ring. For after-hours inquiries via e-mail, our goal is a next business day response to your e-mail.
Please feel comfortable and confident to contact Voile with any questions regarding our products, we are here to help you.
Thank you for your continuing support.
International Virtual Warranty Return
If you have a Voile product with a warranty issue and live outside USA, simply send us an e-mail with digital photos of the problem and in most cases we will send out a replacement part(s) free of charge. Our aim is to eliminate the hassle and expense of returning product to the USA and to quickly get you and your Voile product back out into the snow. E-mail us at info@voile-usa.com.
Voile-USA
2636 South 2700 West,
Salt Lake City, UT 84119 USA
Toll Free in USA: (800) 670-8622
Phone: (801) 973-8622
Fax: (801) 973-8918
email: info@voile-usa.com
For general questions,warranty, and repair please e-mail:
info@voile-usa.com
For questions regarding the Voile-USA Store please e-mail:
orders@voile-usa.com |
www.voilepro.com **
If you are an outdoor industry professional and want to order gear at Professional discount prices go to www.voilepro.com and click the Create New Account link. Reply to the confirmation e-mail with proof of employment and we will activate your account.
**If you are an employee of a Voile Dealer, do not use this method. Voile Equipment sends Shop Employee order forms/price lists directly to each Voile Dealer.
Jobs At Voile
Voile Equipment is always looking for talented people to fill a variety of positions within customer service, in-house sales, shipping/warehouse, engineering, manufacturing, etc. Please feel free to contact us to present your unique skills. E-mail us for current job openings or e-mail your resume to jobs@voile-usa.com.
Photo Submissions
Earn $300 (MSRP) worth of Voile-USA gear for each photo you submit and we use in our marketing. Simply e-mail us your contact info and your digital photos in a .tif or .jpg format for us to preview. It's OK to send low-res for preview and if we like one of your photos, we will contact you for a hi-res version. Voile is looking to use your photos throughout our marketing (catalog, website, advertisements, and product packaging) without any restrictions or time limits. E-mail your submissions to: photos@voile-usa.com.
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